Privacy and data.
How we handle your data.
Data controller
The controller of personal data is Labsys d.o.o., Cesta na Kurešček 37, 1292 Ig pri Ljubljani, Slovenia, email: labsys@labsys.si, phone: +386 1 2862 330.
Enquiries
Through the enquiry form we process the data you enter: name, email, company, phone, area of interest, instrument and message. We use it only to answer your enquiry and prepare an offer (legal basis: steps taken at your request before entering into a contract, or our legitimate interest in answering a business enquiry). Enquiries reach us by email and are kept as long as needed to handle them and for any later business relationship, after which they are deleted.
Customer feedback
If you submit feedback, we process your name, job title, company, email and the text. We publish the feedback and your name only after review and with your consent. Your email is never published. You can withdraw consent at any time by emailing labsys@labsys.si, and we will remove the published feedback.
Document downloads
If you request a document download (Solutions page), we process your name, business email, company, optionally your phone number, the selected document, language, and the time of the request and download. We use the data to assess the request, send you the download link and for business communication related to your interest (legal basis: your consent, Art. 6(1)(a) GDPR, and our legitimate interest in protecting technical materials from misuse, Art. 6(1)(f) GDPR). An employee reviews each request; the document is sent only after approval, and we may decline a request. The download link is time-limited (24 hours) and limited to five downloads. We keep request data for up to 24 months and then delete it, unless a further business relationship exists. You can withdraw your consent at any time at labsys@labsys.si.
Technical advisor (artificial intelligence)
If you use the "Advisor" chat window, the text of your messages is sent to the artificial intelligence provider Anthropic (USA) in order to prepare a reply. We store the conversation (message text, language and time, without your name or IP address) on our server for up to 2 years so that staff can review issues, improve the advice and follow up if needed; only authorised staff have access and you can request deletion at labsys@labsys.si. To protect against abuse we temporarily process your IP address (a request counter in server memory). Please do not enter personal data or business secrets in the chat. Answers are informative, may contain errors and are not an offer; our specialist confirms the final choice of equipment. Legal basis: our legitimate interest in helping visitors choose equipment.
Live stream
The live stream shows our working environment and the testing of our systems, so our employees and workers, and occasionally visitors (e.g. customers watching tests), may be visible. The purpose of the stream is to present our equipment and work; the legal basis is our legitimate interest (Art. 6(1)(f) GDPR). We inform employees in writing and visitors by a notice at the filmed location. If you do not want to be in the shot, tell us at labsys@labsys.si or the staff on site and we will adjust the camera or its position. You can exercise your rights (access, objection, erasure) with us; see the section “Your rights”. We show the stream via YouTube (youtube-nocookie.com): the content loads only after you allow external content and click play; until then your data is not sent to YouTube. After you consent, Google may receive your IP address and device information and process them under its own policies. You can withdraw your consent at any time by choosing “Necessary only” in the cookie notice. The stream is available on working days between 8:00 and 20:00; outside these hours the content does not load.
Email newsletter
If you subscribe to the newsletter, we process your email address, language, optionally your company, and the time of subscription and confirmation. The basis is your consent (Art. 6(1)(a) GDPR). Subscription is confirmed by clicking a link in an email (double opt-in). We keep addresses on the hosting provider's server until you unsubscribe and use them only to send the newsletter. You can unsubscribe with one click in every message or by emailing labsys@labsys.si; after unsubscribing we keep the address only as long as needed to make sure we no longer send you messages.
Cookies and external content
This site uses no analytics or advertising cookies or trackers. We store only essential data in your browser: your chosen language and your cookie choice. Videos are embedded from YouTube (privacy-enhanced mode, youtube-nocookie.com). YouTube content, including thumbnails, loads only after you allow it by clicking “Accept all” or when you play a video; YouTube (Google) then receives your IP address and browser data. You can change your choice at any time with the “Cookie settings” button in the footer.
Hosting
Our hosting provider technically logs each visit (e.g. IP address, time, page visited) for security and operation of the site. We do not use this data for profiling.
Recipients of data
We do not sell data or pass it on for marketing. Only our staff and providers we need to run the site and email (hosting, email service) have access, under data processing agreements. We may disclose data to authorities where the law requires it.
Transfers to third countries
We do not transfer data to third countries, except if you consent to YouTube content (Google may process data outside the EU, based on standard contractual clauses or the EU–US data privacy framework).
Security and voluntary provision
The site is protected by an encrypted connection (HTTPS) and both forms have protection against automated abuse. You are not obliged to provide data, but without a name, email and message we cannot answer an enquiry. We do not make decisions based solely on automated processing. The site is not intended for children.
Your rights
You have the right of access, rectification, erasure, restriction of processing, objection, data portability and withdrawal of consent. Send requests to labsys@labsys.si. If you believe the processing breaches the rules, you may lodge a complaint with a supervisory authority; in Slovenia this is the Information Commissioner (www.ip-rs.si).
Updates
Last updated: October 2026.